AquilaClouds, Inc. (“Company” or “We” or “Us”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website aquilaclouds.com (the “Website”), use our products and services, participate in offline activities such as events, surveys, questionnaires, and customer research, or when we receive information from third-party sources including our business partners, and data vendors (collectively the “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to the information we collect through our Services.

It does not apply to information collected by:

• Us offline or through any other means including on any other website operated by any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Services, unless we have explicitly identified such third-party collection in this Privacy Policy.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using this Website, you agree to this Privacy Policy.

Changes to Privacy Policy

This Privacy Policy may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting or using our Services and this Privacy Policy to check for any changes.

Children Under the Age of 18

Our Services is not intended for individuals under 18 years of age. No one under the age 18 may provide any information to our Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Services, use any of the interactive or public comment features of the Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from an individual under 18, we will delete that information. If you believe we might have any information from or about an individual under 18, please contact us immediately.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Services: By which you may be personally identified, such as name or any other identifier by which you make or schedule a consultation or by which you may be contacted online or offline (“Personal Information”). That is about you but individually does not identify you; and/or We may collect other information when you use our Website, such as information about your device, hardware and software information, such as your mobile device identifiers, IP address, or browser information (including browser type and language preference), We may collect information about your internet connection, demographic, the equipment you use to access our Services, and usage details. We collect this information:

• Directly from you when you provide it to us;
• Automatically as you navigate through the site; or
• From third-party sources, including business partners, advertising, networks, analytics providers, and other service providers.

Information You Provide to Us

The information we collect on or through our Services may include:

• Information that you provide by filling in forms on or using our Services.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Your search queries within the Services.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website and other communication data and the resources you access and use on the Website.
• Information about your computer and internet connection, including your IP address.

The technologies we use for this automatic data collection may include:

• Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity.

Third-Party Use of Cookies

Some content or applications on the Website are served by third parties. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your Personal Information, or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

• We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information:

• To present our Services and their contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your services.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To notify you about changes to any of the products or services we offer or provide through it.

Disclosure of Your Information. As a general rule, we do not sell, rent, lease, or otherwise transfer any information, including Personal Information collected, whether automatically or through your voluntary action.

We may disclose Personal Information that we collect, or you provide as described in this Privacy Policy.

• To contractors, service providers, and other third parties we use to support our business.
• To fulfill the purpose for which you provide it.
• With your consent.

We may also disclose your Personal Information:

• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others.

Artificial Intelligence (AI) Technologies

We use both automated technologies (including artificial intelligence) and manual processes to collect and process personal information as described in this Privacy Policy. Our AI technologies may include\:

• AI-powered customer support chatbots that work alongside our human support team
• Automated data analysis tools to improve our Services
• Machine learning algorithms to enhance user experience and product functionality

Where required by law, we will provide additional transparency notices regarding our AI technologies. Our use of AI is subject to human oversight and review, where appropriate, to ensure accuracy and fairness in our processing of your Personal Information.

How do we protect your information and secure information transmissions

We cannot guarantee, and you cannot reasonably expect, that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse. We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email and doing so is at your own risk. Some of the information you may enter may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

We will never send you unsolicited messages or contact you by phone requesting sensitive information. This may include account ID, password, payment, or national ID numbers. Please note that emails and other communications you send to us are not encrypted, and we strongly advise you not to share any sensitive information through these means.

If any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify the impacted individuals and take steps in accordance with any applicable laws and regulations.

You are responsible for the secrecy of your password and ensuring the email address associated with your account(s) is accurate. We use your email address to contact you about service updates, changes to our policies, and account activities, such as requests for your information. We recommend using a strong password unique to this service. If you believe your account has been compromised, change your password immediately via the applicable app or Website.

Your California Privacy Rights

California residents can make certain requests about their Personal Information under the CCPA. Specifically, if you are a California resident, you have the right to request any or all of the following information relating to your Personal Information we have collected and used in the last 12 months. Upon verification of your identity, we will:

• provide you with the specific pieces of Personal Information we have collected about you;
• information about the categories of Personal Information we have collected about you;
• the categories of sources of the Personal Information;
• the categories of Personal Information that we have disclosed to third parties for a business purpose, if applicable, and the categories of recipients to whom this information was disclosed.

You also have the following rights with regard to your Personal Information such as:

• the right to opt out of Personal Information sales and shares for cross-context behavioral advertising.
• the right to limit our use of your sensitive Personal Information;
• the right to correct inaccurate Personal Information about you;
• the right to delete certain information we have about you
• the right for us to provide you with information about the financial incentives that we offer to you, if any; and
• the right to not receive discriminatory treatment for exercising these rights.

Certain information may be exempt from such requests under applicable law. For example, we may retain certain information for legal compliance and to secure our website. We may need certain information in order to provide our services to you; if you ask us to delete it, you will no longer be able to use our services.

Under California’s “Shine the Light” law. California residents who provide Personal Information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once each calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately preceding calendar year.

To obtain this information, please send Us an email message with “Request for California Privacy Policy Information” in the subject line of your message.

European Union Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

• We will retain any information you choose to provide to us until the earlier of: (a) you ask us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.
• You have the right to request access to your data or your information that we store and the right to either rectify or erase your Personal Information.
• You have the right to seek restrictions on the processing of your Personal Information.
• You have the right to object to the processing of your Personal Information and the right to the portability of your Personal Information.
• To the extent that you provided consent to us processing your Personal Information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your Personal Information transmitted through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained in the Services.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: legal@aquilaclouds.com or write to Us at 300 Ginger Ct, San Ramon CA 94582, USA.